Our commitment is to offer you the highest quality products in the most efficient and timely manner.
For this reason, we've adopted our 30-Day Money-Back Guarantee. Our entire business model revolves around providing quality products accompanied by exceptional customer and technical support.
Our 30-Day Money-Back Guarantee
If you need to return your order, we will gladly issue you a refund or assist you with a product exchange. Please consider the following things that may be applicable.
After you have purchased any product from J-Go Tech within 30 days of receipt and are unsatisfied for any reason, you can return the product to us and we will gladly refund to you 100% of its purchase price.** Please inspect the product within 30 days of receipt.
Regrettably, we cannot issue refunds on shipping charges. The customer will be responsible for shipping cost to return the product back to our facility. We may have to charge a restocking fee which is dependent on the condition of the product once received by J-Go Tech. Contact us for any additional questions on this policy.
Zero-Risk With 100% Guarantee Against Manufacturer Defects
J-Go Tech offers a 100% guarantee against manufacturer defects.
In the occurrence of a manufacturer's defect, the solution will be restricted to a replacement or the purchase price of the product. In addition, J-Go Tech reserves the right to make changes in pricing and specification of products without previous notice or subsequent responsibility. To submit a warranty claim, please fill out the form here.
Did you order the incorrect product by mistake?
If you need to exchange an incorrect product, please contact us. Our team will gladly send you the replacement product after we have evaluated and processed your returned product (in original packaging). Please insure all shipments back to us. The cost of return shipping is not covered by J-Go Tech or its affiliates.
Important note: J-Go Tech cannot guarantee any shipment sent without a tracking number, including shipments sent via US Postal Service to an overseas or International destination. We do strongly suggest UPS as your shipping method. They have a 24-48 hour insurance policy against lost or damaged packages and we can reassure either a refund or replacement.
Cancellation of an order must be done so prior to shipment release. If an authorized order is rejected or not accepted at delivery point, up to a 25% restocking fee and any additional shipping cost will apply.
Returned products may be subjected to the following conditions:
Products need to be returned in unused condition with all original components to avoid return fees.
We Got You Covered!