Striving to be the difference you want to experience.
"...these core principles are still ingrained into who we are and everything we do at J-Go Tech.”
- Jay Terry, Founder & President
- Monday to Friday: 9AM EST to 4PM EST
- Saturday & Sunday: Closed
Leading Industry Warranties
All J-Go Tech products are backed by some of the strongest warranties in the market today. If you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement, depending on the warranty coverage outlined below. J-Go Tech reserves the right to substitute the product for a functionally equivalent model or issue a store credit to the customer for warranty claims on products that are no longer available for sale by J-Go Tech.
Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from J-Go Tech or an authorized dealer.
J-Go Tech does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at J-Go Tech’s discretion. J-Go Tech is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a J-Go Tech product.
Processing of warranty claims can take between 24-48 hours depending on the time of year.
Proof of purchase is required at the time of your warranty claim. Warranties are non-transferable.
Coverage Timeframes and FAQ
Cables and Adapters
12-Month Limited Warranty excluding EVUUR Cable Collection
EVUUR Cables and Adapters
Lifetime Limited Warranty
12-Month Limited Warranty
12-Month Limited Warranty with a 12-Month Extension*
*To get a full 24-Month coverage please register your power bank using the link below within 30 days of your purchase.
J-Go Tech's products are warranted to be free of material and workmanship defects.
The warranties coverage periods are in effect for the specified timeframe outline to the left. For the EVUUR collection Limited Lifetime Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. J-Go Tech shall not be responsible for any incidental or consequential damages.
Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.
No other express or implied warranty applies. The outline warranty information on this page is the sole and exclusive warranties for J-Go Tech products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of J-Go Tech.
- Register Your Product
- Returns & Exchanges