WE'RE COMMITTED TO QUALITY.
For this reason, we've adopted our 30-Day Money-Back Guarantee. Our entire business model revolves around providing quality products accompanied by exceptional customer and technical support.
If you need to return your order, we will gladly issue you a refund or assist you with a product exchange. Please consider the following things that may be applicable.
After you have purchased any product from J-Go Tech within 30 days of receipt and are unsatisfied for any reason, you can return the product to us and we will gladly refund to you 100% of its purchase price. ** Please inspect the product within 30 days of receipt.
Regrettably, we cannot issue refunds on shipping charges. The customer will be responsible for shipping cost to return the product back to our facility. We may have to charge a restocking fee which is dependent on the condition of the product once received by J-Go Tech. Contact us for any additional questions on this policy.
J-Go Tech offers a 100% guarantee against manufacturer defects.
In the occurrence of a manufacturer's defect, we will issue a replacement or a refund of the purchase price of the product. To submit a warranty claim, please fill out the form here.
Once we receive your item(s), your refund will be processed within 48 business hours. For returns due to defect, the defect indicated by the customer will be tested and verified. If the defect can not be confirmed, J-Go Tech™ reserves the right to deduct a restocking fee of up to 20% from the refunded amount.
Any additional costs paid by the customer for shipping are non-refundable.
Upon approval, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a few days, depending on your card issuer's policies.
J-Go Tech™ will provide a pre-paid return shipping label for orders all returns due to defect, as well as returns for any reason on orders over $150 that were shipped to and will be shipped from the United States of America.
Otherwise, the customer will be responsible for paying for their own shipping costs for returning the item(s). J-Go Tech™ may require video or photo documentation to be submitted prior to the return due to safety precautions. Shipping costs are non-refundable.
Did you order the incorrect product by mistake?
If you need to exchange an incorrect product, please contact us. Our team will gladly send you the replacement product after we have evaluated and processed your returned product (in original packaging). Please insure all shipments back to us. The cost of return shipping is not covered by J-Go Tech or its affiliates.
Important note: J-Go Tech cannot guarantee any shipment sent without a tracking number, including shipments sent via US Postal Service to an overseas or International destination. We do strongly suggest UPS as your shipping method. They have a 24-48 hour insurance policy against lost or damaged packages and we can reassure either a refund or replacement.
Cancellation of an order must be done so prior to shipment release. If an authorized order is rejected or not accepted at delivery point, up to a 25% restocking fee and any additional shipping cost will apply.
If you have any questions on how to return your item to us, please contact us:
Email: support@jgotech.com
US Phone: +1 (888) 497-9004
Thank you again for your purchase from J-Go Tech™.