Warranty-Related ReturnsUnless different warranty terms are indicated in the product’s information section, all J-Go Tech products have a 1-year warranty against defects.
J-Go Tech warrants that all products sold directly to the customer, whether in a physical location or via www.jgotech.com, will be free of any defect in materials or workmanship for a period of (1) calendar year from the date of purchase.
For online orders via jgotech.com, the warranty begins from the date of shipment.
The warranty is extended to our customers and applies to all products sold directly by J-Go Tech. The name of the person filing the warranty claim must match the purchase record, and the product must have been installed and used for the purpose(s) for which the product was originally designed.
The above warranties only cover defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by any independent or third-party service provider.
J-Go Tech reserves the right to substitute the product for a functionally equivalent model or issue a store credit to the customer for warranty claims on products that are no longer available for sale by J-Go Tech.
To file a warranty claim, the customer must email a copy of the receipt or proof of purchase, a detailed description of the issue and photo documentation (if applicable) to firstname.lastname@example.org.